Benefits of ISO 10002:2014 “Complaint Handling Management System”-
Customer satisfaction by resolving any complaints and enhance the organization to improve its product and customer services.
Top management involvement in deployment of resources and personnel training.
Recognize and address the needs and expectations of compliant.
Audit of Complaint handling process.
Evaluation of complaints to improve the product and customer service quality.
Review of effectiveness and efficiency of the complaints.
Who will be interested?
ISO 10002 helps all organizations, customers who want to offer services beyond their expectations. Private organizations will go well beyond the customer’s expectations, whether they are based on public sector or voluntary organizations is generally a requirement for businesses of all types and sizes.
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